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Manager, Client Services, Pierce

Manager, Client Services, Pierce

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Pierce Promotions

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About Pierce: Headquartered in the seaside food mecca of Portland, Maine, Pierce has been creating powerful live brand experiences that drive measurable success for the world's most recognizable brandsand the scrappiest of startups—for nearly three decades. Home to a talented, passionate team of marketing professionals, Pierce couples award-winning work with an award-winning culture. Pierce is proud to be a part of the Omnicom Group.


About the Opportunity: The Manager, Client Services oversees program development and program budgets, as well as ensures that experiential marketing campaigns for clients are planned, executed and managed to meet defined client objectives and engage targeted consumers in brand experience.  The Senior Manager partners with internal departments and clients, and guides teams to identify and implement program adjustments to optimize program results in a fast pace environment.



  • You are a leader. Oversee the development of the marketing plan to ensure creative elements, staffing levels, training material development and implementation, budgetary constraints, and timelines will be met
  • You are a strong communicator. Produce and distribute client correspondence to ensure effective status reporting, complete recaps of conference calls, and details of action items are communicated to all necessary parties
  • You are engaged. Manage program execution to ensure quality of design elements, event setup, field staff performance and reporting are effectively managed and communicated
  • You are insightful.  Manage program challenges including, developing program adjustments, obtaining client approvals and managing client expectations
  • You are strategic. Create, review, analyze and manage program/department budgets and assist the development of budget reports for presentation to key client representatives and Pierce senior management
  • You are tech savvy. Manage all Pierce internal systems (Pierce Connect, Field Staff Reporting, etc.)
  • You are hands on. Perform field status checks via telephone, fax, or on-site
  • You are a proponent of growth.  Work with senior management to generate new business opportunities with existing and new clients to contribute to agency business development
  • You are a coach.  Manage program/ field team performance by establishing clear expectations and goals, monitoring performance and providing feedback and coaching to enhance performance
  • You are collaborative. Participate and provide input to corporate decision-making process


  • Bachelor’s degree in Business, Marketing or Communications, and 3-5 years related experience in management, marketing, promotions or sales
  • Comfort with working in an energetic, fast-pace environment and managing several time sensitive programs within different lifecycles
  • Working knowledge of event planning and execution with at least five years of experience involving all facets of the promotion industry, with an in depth understanding of live marketing and activation
  • Excellent planning skills for implementing projects which involve a variety of areas
  • Strong presentation skills from inception to delivery
  • Ability to develop strategies and drive business
  • Ability to travel to on-site locations

Your hard work and dedication will be rewarded with an excellent compensation and benefits package, including the following: 

  • Medical, Dental, and Vision Insurance and a 401(k) with a match
  • Generous vacation and holiday plan including a paid winter break
  • Tuition reimbursement program
  • Career Development Program (for all levels of experience)
  • Employee Stock Purchase Plan
  • Energetic, stimulating environment
  • Award-winning culture: Casual attire, incredible clients and co-workers, collaborative and engaging environment, multiple all-agency outings and parties, and more!
  • Exceptional office space in the heart of the Old Port 

A helpful explanation about the relationship between Pierce and GMR Marketing: Pierce and GMR are sister agencies within the Omnicom Group. While they are independent agencies, Pierce and GMR operate under a shared services arrangement under which GMR performs certain administrative services for Pierce. These services include recruiting for corporate positions.


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